Hire the best carpet cleaning company today and get the most affordable prices in Twickenham.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Twickenham provides professional carpet and related cleaning services to residential and commercial customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Client means the person, company or organisation booking or receiving the services.
1.2 Company means Carpet Cleaning Twickenham, the provider of the services.
1.3 Services means carpet cleaning and any other cleaning or related services supplied by the Company to the Client, as agreed at the time of booking.
1.4 Premises means the property or location where the services are to be carried out.
1.5 Booking means a confirmed request by the Client for services on a specified date and time.
2.1 The Company provides professional carpet cleaning services and may also offer related services such as upholstery cleaning, rug cleaning and stain treatment, subject to availability.
2.2 The exact scope of the services will be agreed at the time of booking based on the Client's requirements and the information provided about the Premises.
2.3 The Company reserves the right to decline any booking where the Premises or conditions are unsuitable, unsafe, or where the services requested are beyond the Company’s capabilities or equipment.
3.1 Bookings may be made by the Client via the Company’s chosen communication channels. By making a booking, the Client confirms that they are authorised to do so and that they accept these Terms and Conditions.
3.2 The Client must provide accurate and complete information when booking, including the type and size of areas to be cleaned, access arrangements, parking availability, and any specific concerns such as heavy soiling, stains, or damage.
3.3 A booking is considered confirmed only when the Company has acknowledged the details and, where applicable, received any required deposit or prepayment.
3.4 The Company may request photographs or further information to assess the work required prior to confirming a booking.
3.5 The Client is responsible for ensuring that the date, time, address and services listed in the booking confirmation are correct. Any errors must be reported to the Company without delay.
4.1 The Client must ensure that the Company has safe and appropriate access to the Premises at the agreed time. This includes arranging keys, access codes, parking permits or visitor parking where applicable.
4.2 The Client must ensure that the areas to be cleaned are reasonably clear of personal belongings, fragile items, and excessive clutter before the arrival of the cleaning technician.
4.3 The Client must inform the Company in advance of any known hazards at the Premises, including loose flooring, exposed wiring, alarm systems, pets, or any health and safety concerns.
4.4 The Client agrees not to request the cleaner to undertake work that is unsafe, illegal, or outside the agreed scope of services.
5.1 Prices may be quoted based on room size, total area, type of carpeting, level of soiling, or other relevant factors. All prices will be communicated to the Client prior to confirmation of the booking, based on the information provided.
5.2 Any quotation is given in good faith, based on the details supplied by the Client. The Company reserves the right to amend the quotation or charge additional fees if the information provided was inaccurate or incomplete, or where the actual conditions at the Premises differ substantially from those described.
5.3 Where additional work is identified on arrival, the technician will seek the Client’s approval before proceeding with any extra services that may incur additional charges.
5.4 All prices are provided inclusive or exclusive of any applicable taxes as specified by the Company at the time of booking.
6.1 Payment terms will be confirmed at the time of booking. The Company may require full payment in advance, a deposit, or payment upon completion, depending on the nature of the services.
6.2 Payment may be made using the methods accepted by the Company, which may include cash, card payment or bank transfer, subject to the Company’s current payment options.
6.3 Where payment is due upon completion of the services, the Client must ensure that payment is made promptly at the end of the appointment unless alternative arrangements have been agreed in advance.
6.4 For commercial Clients or ongoing contracts, separate invoicing and payment terms may be agreed. Unless otherwise specified, invoices are payable within the period stated on the invoice.
6.5 The Company reserves the right to charge interest or late payment fees on overdue invoices, as permitted by applicable law.
7.1 The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. Where adequate notice is given, any prepaid amount may be refunded or transferred, subject to the Company’s policy.
7.2 If the Client fails to provide the required notice of cancellation or rescheduling, the Company reserves the right to retain any deposit or charge a late cancellation fee up to a reasonable proportion of the service price to cover lost time and costs.
7.3 If the technician attends the Premises at the agreed time and is unable to gain access or commence work due to circumstances within the Client’s control, this may be treated as a late cancellation or no-show, and charges may apply.
7.4 The Company may cancel or reschedule services in the event of staff illness, equipment failure, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will contact the Client as soon as practicable to arrange an alternative appointment or refund any prepaid amounts relating to the affected booking.
8.1 The Company aims to provide services with reasonable care and skill, using appropriate cleaning methods and products suitable for the carpet type and condition.
8.2 While the Company will make every reasonable effort to remove stains and marks, stain removal cannot be guaranteed. Results will depend on the nature of the stain, the length of time it has been present, prior attempts to clean it, and the type of material.
8.3 The Client acknowledges that certain stains, wear, pet damage, or discolouration may be permanent and that cleaning may not fully restore carpets to their original appearance.
8.4 The Company will not be responsible for pre-existing damage, including loose seams, weak fibres, shrinkage risk, dye instability, or previously unreported issues. The technician may, at their discretion, decline to treat areas where there is a high risk of damage.
9.1 The Client is responsible for moving light furniture and personal items where necessary, unless otherwise agreed. The Company does not undertake the disconnection or reconnection of electrical equipment or the moving of very heavy or fragile items.
9.2 The Company will take reasonable care when working around furniture and belongings, but the Client should remove valuable or delicate items from the areas being cleaned.
9.3 The Client must ensure that electrical power and running water are available at the Premises for the duration of the service.
10.1 The Company will exercise reasonable care in delivering the services. If damage is caused by the Company’s negligence, the Company will, at its discretion, repair the damage or compensate the Client to a fair and reasonable extent, subject to these Terms and Conditions.
10.2 The Company shall not be liable for any indirect, consequential or purely economic loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the services.
10.3 The Company’s total liability in respect of any claim arising from the services shall not exceed the total price paid or payable by the Client for the specific appointment to which the claim relates.
10.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.
10.5 The Client must notify the Company in writing of any alleged damage or service issue as soon as reasonably possible and, in any event, within a short period after completion of the services, to allow the Company a reasonable opportunity to inspect and, where appropriate, remedy the issue.
11.1 The Company complies with applicable waste management and environmental regulations relating to the disposal of waste generated during cleaning services.
11.2 Any waste water or residues produced as part of the cleaning process will be disposed of safely and in an environmentally responsible manner, in accordance with local requirements.
11.3 The Client is responsible for the disposal of any household waste, items, or materials not directly generated by the Company’s cleaning activities.
11.4 Where specialist waste collection is required, the Company may arrange this as an additional service at extra cost, subject to prior agreement with the Client.
12.1 The Company follows reasonable health and safety practices in the provision of its services. Cleaning products and equipment are used in accordance with manufacturer instructions and relevant safety guidance.
12.2 The Client must keep children, pets and vulnerable persons away from work areas and equipment while services are being carried out and until carpets are sufficiently dry to be safe for normal use.
12.3 The Client is responsible for advising the Company of any allergies, sensitivities or concerns relating to cleaning products. The Company may, where practicable, offer alternative products, but cannot guarantee that all sensitivities can be accommodated.
13.1 The Company aims to deliver a high standard of service. If the Client is dissatisfied with any aspect of the services, they should contact the Company promptly with details of the issue.
13.2 The Company may request photographs or an opportunity to revisit the Premises to assess and, where appropriate, rectify any reasonable issues arising directly from the services provided.
13.3 Any guarantee or re-clean offer is subject to the Client providing timely notice, not undertaking additional cleaning themselves or via third parties before the Company has an opportunity to inspect, and complying with post-cleaning care advice.
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failures, accidents, or acts of government.
15.1 The Company will use the Client’s personal data only for the purposes of managing bookings, providing services, processing payments and handling any enquiries or complaints, in accordance with applicable data protection requirements.
15.2 The Company will take reasonable steps to keep the Client’s information secure and will not sell or disclose personal data to unrelated third parties except where required by law or where necessary to deliver the services.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
17.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings.
17.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking. The Client is advised to review the current Terms and Conditions prior to making a new booking.
18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19.1 These Terms and Conditions, together with any written confirmation of booking or service specification provided by the Company, constitute the entire agreement between the Company and the Client in relation to the services and supersede all prior discussions, understandings or arrangements.
By proceeding with a booking, the Client confirms that they have read, understood and agree to these Terms and Conditions.
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