Carpet Cleaning Twickenham Privacy Policy
This Privacy Policy explains how Carpet Cleaning Twickenham collects, uses, stores and protects personal data relating to its customers and prospective customers in the Twickenham area. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaning Twickenham customers and service users within our service area who contact us, request a quote, make a booking, or otherwise interact with our services.
Who We Are
Carpet Cleaning Twickenham is a cleaning service provider operating in the Twickenham area. For the purposes of data protection law, Carpet Cleaning Twickenham is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing is carried out in accordance with applicable data protection legislation.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request services or interact with our business:
Identification and contact details such as your full name, home or business address, service address, and preferred contact details.
Booking and service information such as details of the services requested, property type and size, access instructions, dates and times of appointments, and any information you provide about specific cleaning requirements.
Communication records such as information contained in enquiries, messages, or feedback you send to us, including by telephone, online forms, or other means of communication.
Billing and payment information such as payment status, invoice details, and records of any refunds. We do not store full payment card details; where card payments are processed, this is done via secure payment processors.
Technical data where relevant, such as basic device or browser information and time and date of visits to our website or online forms, collected through standard server logs or similar tools.
How We Collect Your Data
We collect personal data directly from you when you provide it to us. This includes when you contact us to request a quote, make a booking, confirm or amend your appointment, or send us feedback or complaints. We may also collect data when you complete an online form, or communicate with us by telephone or other communication methods.
In some cases, personal data may be provided by a third party acting on your behalf, for example where an agent, landlord, tenant, or relative books services at your property. In such cases, we rely on that third party to confirm that they have your permission to share your personal data with us.
Purposes and Lawful Basis for Processing
We process your personal data only when we have a lawful basis for doing so. The purposes for which we use your data and the corresponding lawful bases under the UK GDPR include the following:
To provide our services to you. This includes processing your bookings, managing appointments, carrying out cleaning services at your property, and communicating with you about your booking. The lawful basis is performance of a contract or steps taken at your request prior to entering into a contract.
To manage billing and payments. This includes issuing invoices, processing payments, and handling any related queries, refunds, or disputes. The lawful basis is performance of a contract and our legitimate interest in managing our business operations.
To respond to enquiries and provide customer support. We process your details to respond to your questions, complaints, or feedback. The lawful basis is performance of a contract, steps taken at your request prior to a contract, and our legitimate interest in providing customer service.
To maintain business records and comply with legal obligations. We keep records of bookings, services provided, and payments for accounting, tax, and business record-keeping purposes. The lawful basis is compliance with legal obligations and our legitimate interest in running our business correctly.
To improve our services. We may analyse non-sensitive information about our services and interactions with customers to improve efficiency, quality, and customer experience. The lawful basis is our legitimate interest in developing and improving our services.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and only process data in ways that you would reasonably expect and that have minimal privacy impact.
Data Sharing and Processors
We do not sell your personal data to third parties. We may share your personal data with carefully selected third parties only where necessary for the purposes described in this Privacy Policy or where required by law.
We use third party service providers who act as data processors on our behalf. These may include providers of secure payment processing, customer management tools, online form or booking platforms, email or communication systems, and accounting or invoicing software. These processors may only process your personal data according to our instructions and must provide appropriate technical and organisational security measures in line with data protection law.
We may also share personal data with professional advisers such as accountants or legal advisers where reasonably necessary for legal or business purposes, and with law enforcement or regulatory authorities if required to comply with legal obligations or to protect our rights or the rights of others.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom, or store data on servers located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. This may include the use of recognised standard contractual clauses or ensuring that the destination country has been deemed to provide an adequate level of data protection.
Data Retention
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain records, and comply with legal and regulatory obligations.
Customer and booking records are typically kept for a period that allows us to handle any follow-up queries, complaints, or repeat bookings, and to satisfy accounting, tax, and business record-keeping requirements. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and service providers who need it for their duties, using secure systems and tools where appropriate, and maintaining internal policies and procedures to support data protection compliance.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include the following:
The right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that personal data, along with certain other information.
The right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or updated.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You may ask us to restrict how we use your data in certain situations, for example while we are assessing a request for rectification or objection.
The right to object. You have the right to object to processing of your personal data where we rely on legitimate interests, in which case we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
The right to data portability. In some circumstances, you may ask us to provide your personal data in a structured, commonly used, machine-readable format, or to transmit it directly to another controller where technically feasible.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us in the first instance so that we can seek to resolve any concerns.
Applicability to Carpet Cleaning Twickenham Customers
This Privacy Policy applies to all Carpet Cleaning Twickenham customers and service users located in our Twickenham service area, including homeowners, tenants, landlords, agents, and business customers who engage our carpet cleaning or related services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.